Returning a non-defective product: deadlines & limitation periods
A non-defective non-food item can be exchanged within 14 days if it didn't fit and wasn't used.
A non-defective non-food item can be exchanged within 14 days if it didn't fit and wasn't used.
The key deadlines you must not miss and when the clock starts.
14 days, not counting the purchase day (ЗоЗПП ст. 25).
Don't wait until the last day: preparing documents takes time, and a missed deadline is often irreversible.
Applicable norms with links to the primary source are below. This is information, not legal advice: for serious matters, consult a lawyer.
FAQ
Is a receipt required?
No, other proof of purchase is allowed.
Need your exact situation analyzed?
Ask the assistant — get a plain-language answer with citations to in-force norms and verified quotes.
Ask for freeThis material is informational and not legal advice. The law changes — verify against the primary source.