Returning a non-defective product: what documents you need

3 min read · consumer

A non-defective non-food item can be exchanged within 14 days if it didn't fit and wasn't used.

Which documents to prepare and how to format them.

Prepare a written claim in two copies and attach evidence.

In the app you can generate a draft from a verified template and check deadlines in the calculator.

Applicable norms with links to the primary source are below. This is information, not legal advice: for serious matters, consult a lawyer.

Norms & sources

FAQ

Is a receipt required?

No, other proof of purchase is allowed.

Ask the assistant — get a plain-language answer with citations to in-force norms and verified quotes.

This material is informational and not legal advice. The law changes — verify against the primary source.