Returning goods bought online: step-by-step guide
3 min read · consumer
For distance purchases, goods can be returned within 7 days without giving a reason.
For distance purchases, goods can be returned within 7 days without giving a reason.
A step-by-step plan — no fluff, with citations.
Action plan: 1. Keep the item's condition and order confirmation. 2. Notify the seller in writing. 3. Return the item; refund minus delivery. 4. If refused — a claim and complaint.
Applicable norms with links to the primary source are below. This is information, not legal advice: for serious matters, consult a lawyer.
Norms & sources
- Закон РФ «О защите прав потребителей», ст. 26.1
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Ask for freeThis material is informational and not legal advice. The law changes — verify against the primary source.