Refund for a service or online course: step-by-step guide
You may cancel a service at any time, paying only the provider's actual incurred costs.
You may cancel a service at any time, paying only the provider's actual incurred costs.
A step-by-step plan — no fluff, with citations.
Action plan: 1. Send a written withdrawal. 2. Demand a refund for the unused portion. 3. The provider must prove its costs. 4. If refused — a claim and lawsuit.
Applicable norms with links to the primary source are below. This is information, not legal advice: for serious matters, consult a lawyer.
- Закон РФ «О защите прав потребителей», ст. 32
- ГК РФ ст. 782
FAQ
What if the contract says 'no refund'?
A clause infringing consumer rights is void.
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Ask for freeThis material is informational and not legal advice. The law changes — verify against the primary source.