Refund for a service or online course: your rights under the law
3 min read · consumer
You may cancel a service at any time, paying only the provider's actual incurred costs.
You may cancel a service at any time, paying only the provider's actual incurred costs.
What the law guarantees you here and how to use it.
What you can do: — Send a written withdrawal. — Demand a refund for the unused portion. — The provider must prove its costs.
Applicable norms with links to the primary source are below. This is information, not legal advice: for serious matters, consult a lawyer.
Norms & sources
- Закон РФ «О защите прав потребителей», ст. 32
- ГК РФ ст. 782
FAQ
What if the contract says 'no refund'?
A clause infringing consumer rights is void.
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Ask for freeThis material is informational and not legal advice. The law changes — verify against the primary source.