Refund for a service or online course: what documents you need
You may cancel a service at any time, paying only the provider's actual incurred costs.
You may cancel a service at any time, paying only the provider's actual incurred costs.
Which documents to prepare and how to format them.
Prepare a written claim in two copies and attach evidence.
In the app you can generate a draft from a verified template and check deadlines in the calculator.
Applicable norms with links to the primary source are below. This is information, not legal advice: for serious matters, consult a lawyer.
- Закон РФ «О защите прав потребителей», ст. 32
- ГК РФ ст. 782
FAQ
What if the contract says 'no refund'?
A clause infringing consumer rights is void.
Need your exact situation analyzed?
Ask the assistant — get a plain-language answer with citations to in-force norms and verified quotes.
Ask for freeThis material is informational and not legal advice. The law changes — verify against the primary source.