Returning a defective product: deadlines & limitation periods
3 min read · consumer
If defects are found, the consumer may demand a refund, replacement or repair.
If defects are found, the consumer may demand a refund, replacement or repair.
The key deadlines you must not miss and when the clock starts.
Within the warranty period, or a reasonable time (up to 2 years) (ЗоЗПП ст. 19).
Don't wait until the last day: preparing documents takes time, and a missed deadline is often irreversible.
Applicable norms with links to the primary source are below. This is information, not legal advice: for serious matters, consult a lawyer.
Norms & sources
- Закон РФ «О защите прав потребителей», ст. 18
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