Returning a defective product: step-by-step guide
If defects are found, the consumer may demand a refund, replacement or repair.
If defects are found, the consumer may demand a refund, replacement or repair.
A step-by-step plan — no fluff, with citations.
Action plan: 1. Record the defect (photo, video). 2. Submit your demand to the seller. 3. If the cause is disputed — an examination at the seller's expense. 4. If refused — a claim and lawsuit with penalty.
Applicable norms with links to the primary source are below. This is information, not legal advice: for serious matters, consult a lawyer.
- Закон РФ «О защите прав потребителей», ст. 18
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Ask for freeThis material is informational and not legal advice. The law changes — verify against the primary source.