Returning a defective product: your rights under the law
3 min read · consumer
If defects are found, the consumer may demand a refund, replacement or repair.
If defects are found, the consumer may demand a refund, replacement or repair.
What the law guarantees you here and how to use it.
What you can do: — Record the defect (photo, video). — Submit your demand to the seller. — If the cause is disputed — an examination at the seller's expense.
Applicable norms with links to the primary source are below. This is information, not legal advice: for serious matters, consult a lawyer.
Norms & sources
- Закон РФ «О защите прав потребителей», ст. 18
Need your exact situation analyzed?
Ask the assistant — get a plain-language answer with citations to in-force norms and verified quotes.
Ask for freeThis material is informational and not legal advice. The law changes — verify against the primary source.