Returning a defective product: what documents you need
3 min read · consumer
If defects are found, the consumer may demand a refund, replacement or repair.
If defects are found, the consumer may demand a refund, replacement or repair.
Which documents to prepare and how to format them.
Prepare a written claim in two copies and attach evidence.
In the app you can generate a draft from a verified template and check deadlines in the calculator.
Applicable norms with links to the primary source are below. This is information, not legal advice: for serious matters, consult a lawyer.
Norms & sources
- Закон РФ «О защите прав потребителей», ст. 18
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Ask for freeThis material is informational and not legal advice. The law changes — verify against the primary source.